Refund policy
Return & Refund Policy
Store: KettleForHome
Website: KettleForHome.site
At KettleForHome, we want you to feel confident when shopping with us. If your purchase is not right for you, eligible products may be returned under our 30-day free return policy, subject to the conditions below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To begin a return, please contact:
Please provide:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photos where relevant, particularly for damaged or incorrect products
Please contact us before sending a product back so that our support team can provide the appropriate return instructions.
2. Free Returns
KettleForHome offers free eligible returns within the 30-day return period.
Where a return is approved under our voluntary 30-day return program, we will provide or arrange the applicable return instructions without charging the customer standard return shipping costs.
Products should not be returned to our business address unless our customer service team specifically instructs you to do so.
3. Return Eligibility
For change-of-mind returns under our voluntary return policy, the product should generally:
- Be returned within 30 days of delivery
- Be in substantially the same condition in which it was received
- Be reasonably clean and undamaged
- Include accessories or components supplied with the product where applicable
- Include original packaging where reasonably possible
We understand that a product may need to be opened or inspected to determine whether it is suitable.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from what you ordered, or an incorrect item, please contact us as soon as reasonably possible.
Include your order number and photographs showing the issue where possible.
We will review the matter and provide an appropriate solution, which may include replacement, refund, or another remedy depending on the circumstances.
Nothing in this voluntary 30-day policy excludes rights that customers may have under applicable consumer protection laws. Under Australian Consumer Law, consumer guarantees can provide remedies where goods fail to meet applicable guarantees, and businesses cannot simply remove those statutory rights through their own return terms.
5. Change-of-Mind Returns
We accept eligible change-of-mind returns requested within 30 days of delivery.
Examples may include:
- The product no longer suits your needs
- You selected the wrong style or variation
- You changed your mind after receiving your order
Such returns remain subject to the conditions of this policy.
6. Refunds
Once your return has been received or otherwise verified in accordance with our return process, we will review the return.
If approved, the refund will be issued to the original payment method used for the purchase unless another method is required or agreed.
The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.
7. Original Shipping Charges
Standard shipping offered by KettleForHome is free.
Therefore, there is generally no standard outbound shipping charge to deduct when an eligible order is refunded.
Any optional premium, expedited, special delivery, customs-related, or third-party service charges, if separately purchased, may be handled according to the circumstances of the order and applicable law.
8. Exchanges
Where available, we may assist with an exchange or replacement.
In some cases, the simplest option may be to process a return and place a new order for the preferred item.
Contact our support team before returning your order.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled once fulfillment or shipment has begun.
If an order can no longer be cancelled, you may request an eligible return after receiving it in accordance with this policy.
10. Consumer Rights
Our voluntary return policy is intended to provide additional convenience to our customers.
It does not exclude, restrict, or modify rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Australian consumers purchasing from businesses offering goods in Australia may have rights under Australian Consumer Law, including consumer guarantees concerning products.
11. Contact Us About a Return
For returns, refunds, damaged products, or order issues:
KettleForHome
1 Fowler St
Camperdown NSW 2050
Australia
Email: support@KettleForHome.site
Phone: 0428 441 607