Shipping policy
Shipping Policy
At KettleForHome, we aim to make ordering home organization products simple and convenient wherever you live.
1. Free Worldwide Shipping
We offer FREE standard shipping worldwide on eligible orders placed through:
KettleForHome.site
There is no minimum order value required for our standard free shipping offer unless otherwise clearly stated on the website.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe and may occasionally vary depending on destination and circumstances outside our reasonable control.
3. International Shipping
We ship to customers in destinations around the world where delivery service is available.
International deliveries may be affected by:
- Local customs procedures
- Import processing
- Local postal operations
- Public holidays
- Severe weather
- Transportation disruptions
- Remote delivery locations
KettleForHome cannot guarantee exact delivery dates where delays are caused by circumstances outside our reasonable control.
4. Order Confirmation
After successfully placing an order, customers should receive an order confirmation using the contact information provided at checkout.
Please verify that your order and shipping information are correct.
If you discover an error, contact:
as soon as possible.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
This may include:
- Full recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number where requested
Incomplete or inaccurate addresses may result in delays or failed delivery.
6. Address Changes
If you need to change your delivery address, contact us immediately after placing your order.
We will attempt to assist where possible.
However, once an order has entered fulfillment or has been handed to a shipping carrier, we may be unable to change the delivery address.
7. Tracking
Where tracking information is available, it may be provided after the shipment has been processed.
Tracking systems sometimes require additional time to display the first carrier scan.
If you experience difficulty tracking your shipment, please contact our support team.
8. Delayed Orders
Although most orders should arrive within the estimated delivery period, occasional delays may occur.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact:
Please provide your order number so we can review the shipment.
9. Lost Packages
If tracking information indicates a delivery issue or you believe your shipment has been lost, please contact us.
We will review the available shipping information and work with the relevant delivery provider where appropriate.
Depending on the circumstances and applicable consumer rights, an appropriate solution may include a replacement, refund, or other resolution.
10. Damaged Packages
If your product arrives damaged, please contact us as soon as reasonably possible.
Where possible, provide:
- Your order number
- Photograph of the product
- Photograph of the shipping packaging
- Description of the damage
This information helps us assess the issue efficiently.
11. Multiple Packages
Orders containing multiple products may occasionally be delivered in separate packages.
Receiving part of an order does not necessarily mean that the remaining items are missing.
If you have concerns, contact our customer support team.
12. Customs, Duties and Taxes
International orders may be subject to import duties, customs charges, taxes, or other requirements imposed by authorities in the destination country.
Where such charges apply and are not expressly included at checkout, responsibility will be determined according to applicable laws, regulations, and the terms displayed during purchase.
13. Delivery Confirmation
Where a carrier records an order as delivered but you cannot locate it, we recommend checking:
- Around the delivery location
- With household members
- With neighbours where appropriate
- With building reception or management
- With the local delivery carrier
You may also contact us for assistance.
14. Returns
KettleForHome offers eligible customers free returns within 30 days.
For complete information, please review our Return & Refund Policy.
15. Shipping Support
For questions about shipping or delivery:
KettleForHome
1 Fowler St
Camperdown NSW 2050
Australia
Email: support@KettleForHome.site
Phone: 0428 441 607